Privacy Policy

Last updated 9 November 2026

Thirty3 Media ("Thirty3", "we", "us") is a production and creative company based in Melbourne, Australia. This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• Details you give us through our website forms, landing pages or ad forms: your name, business or brand, email, mobile number, website or social media handle, and anything else you choose to tell us, such as your budget or what you need.
• Details you give us when you book a call, such as your name, email and appointment time.
• Your messages to us, including replies to our texts and emails.
• Information about how you reached us, such as the ad, campaign or page you came from.
• Technical information collected by cookies and similar tools, described below.

How we use it

• To respond to your enquiry and send you a link to book a call.
• To send you a text if you have agreed to that, and to follow up about your enquiry by email or text.
• To run and manage our work with you.
• To understand which of our advertising and pages are working, and to improve them.

Texts and emails

We only text you if you have given us permission. You can opt out of texts at any time by replying STOP, and out of our emails using the unsubscribe link in them. You can also contact us using the details below.

Cookies and advertising

Our landing pages use the Meta Pixel, a tool from Meta Platforms that uses cookies and similar technology. It tells us when someone visits a page or submits a form, and helps us measure our ads and show them to relevant people on Facebook and Instagram. Meta may also use this information as set out in its own policies. You can manage how ads are personalised in your Facebook or Instagram ad settings, and you can block or clear cookies in your browser.

Who we share it with

We don't sell your personal information. We share it only as needed with service providers that help us run our business, including:

• Supabase and Vercel, which host our customer records and systems
• Microsoft, for email
• ClickSend, for text messages
• Cal.com, for booking calls
• Web3Forms, as a backup for our website forms
• Make, which passes on enquiries from our Meta ad forms
• Meta, for advertising and ad forms

We may also disclose information where the law requires it.

Storing information overseas

Some of these providers store or process information outside Australia, including in Singapore and the United States, and may use facilities in other countries. Our customer database is hosted in Singapore.

Keeping it secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above or as the law requires.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Contact us using the details below.

Questions and complaints

If you have a question, or think we've mishandled your information, email hello@thirty3media.com.au or call 0411 188 423, and we'll respond as soon as we can. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.